Application Management Services for Digital Supply Chains
Application management services for digital supply chains - onshore expertise, offshore economics.
NAV IT delivers ticket-based application management services (AMS) for SAP Transportation Management, Extended Warehouse Management, Business Network for Logistics, BTP and Ariba - backed by a follow-the-sun team across Germany, the UK and India, supporting digital supply chain teams across Western Europe, North America and Australia.
Your benefits at a glance
Support built around your SAP digital supply chain
Specialist SAP consultants
TM, EWM, BN4L, BTP, Ariba, not a generic help desk.
Follow-the-sun coverage
Germany, UK and India across time zones.
AI-accelerated resolution
proprietary accelerators deflect and speed up tickets.
SLA-backed response and resolution
tailored to your business criticality.
Low, transparent cost per ticket
thanks to the onshore + offshore delivery model.
1st, 2nd and 3rd level support
from quick fixes to deep root-cause resolution.
Multiple intake channels
ticket portal, email and phone.
SAP + Microsoft under one roof
hybrid landscapes supported end to end.
Application management services for digital supply chains, built for manufacturing, retail, logistics and pharma companies running SAP — from DACH and Western Europe to teams in North America, Canada and Australia coordinating with a European centre of excellence.
The cost advantage
Application management services that cost less per ticket, without losing quality
Most application management services providers in Western Europe run onshore-only teams, so every ticket — from a simple user query to a complex freight-settlement defect — is billed at a premium German day rate. NAV IT routes every ticket to the right level at the right cost instead.
Onshore-only providers vs. the NAV IT blended model
| Dimension | Onshore-only providers | NAV IT blended model |
|---|---|---|
| Routine / L1 tickets | Full German rate | Handled offshore at a fraction of the cost |
| Functional / L2 tickets | Full German rate | Blended onshore–offshore |
| Architecture / L3 & critical | Full German rate | Onshore leads, close to you |
| Coverage window | Business hours | Extended / follow-the-sun |
| Effective cost per ticket | High | Significantly lower |
Onshore-only providers vs. the NAV IT blended model
Why companies choose NAV IT for AMS
Application management services from digital supply chain specialists
Why companies choose NAV IT for AMS
Digital supply chain is our core discipline. When a freight settlement posts the wrong charge, an EWM wave won't release, or a BN4L message fails in transit, you reach someone who has solved that exact problem before.
Cost by design
The onshore-plus-offshore model means you never pay a premium German rate for routine work — senior insight where it matters, offshore efficiency everywhere else.
Own IP
Our Innovation Lab products are built on SAP TM, BTP and the Microsoft Power Platform — product-engineering depth that pure support shops can't match.
Shrinking ticket count
AI accelerators deflect routine queries and speed up diagnosis, so you pay for fewer tickets over time, not more.
End-to-end
A single logistics transaction can touch TM, EWM, BN4L and BTP integration at once. We support the full process chain instead of leaving you to coordinate three vendors.
SAP + Microsoft
We bridge SAP with Power Platform, Business Central and Power Automate, and build AI solutions for customer service — if your landscape is hybrid, so is our expertise.
Follow-the-sun
Three geographies mean faster first response, genuine extended-hours support, and no single point of failure.
Proven in your sector
Delivered for chemical, retail and manufacturing organisations — sectors where a supply-chain disruption carries real cost and reliability is non-negotiable.
Solutions we support
Application management services across your SAP digital supply chain
SAP Transportation Management
Freight order and freight unit management, carrier selection and tendering, freight settlement, charge calculation and rate tables, output management, and integration with ECC/S4 and external carriers.
SAP Extended Warehouse Management
Inbound and outbound processing, warehouse task and order management, the RF framework, storage control, physical inventory, and integration with TM and manufacturing. Embedded and decentralised EWM both covered.
SAP Business Network for Logistics
Freight collaboration, visibility and supply-chain-collaboration flows between shippers, carriers and partners — mappings, network configuration and collaboration processes kept healthy.
SAP Business Technology Platform
Integration Suite, extensions, CAP/RAP applications, connectivity, destinations and platform administration — the glue that holds your hybrid landscape together.
SAP Ariba
Sourcing, contracts, procurement, supplier management, and Ariba–S/4HANA integration, including catalogue management, approval workflows and cXML/integration troubleshooting.
Surrounding ecosystem
Microsoft Power Platform, Business Central, and hyperautomation with SAP Build Process Automation, UiPath, Power Automate and Joule.
Three levels of support, one accountable team
Three levels of support, one accountable team
Every ticket lands at the right level, automatically
Nothing is over-serviced, and nothing critical is under-served.
L1 · OFFSHORE
Rapid triage
User queries, standard requests and known-error fixes, handled efficiently offshore to keep your cost per ticket down.L2 · BLENDED
Functional resolution
Functional and technical analysis, configuration and small enhancements by experienced module consultants.L3 · ONSHORE
Root cause & architecture
Deep root-cause analysis, architecture, custom development and critical incident resolution, led by onshore experts.How ticket-based application management services work
From ticket to resolution
Microsoft Copilot in Power Automate is a paradigm shift — not just a productivity feature. It puts the power to create, debug, and optimise enterprise automations directly in the hands of your supply chain teams, not just your IT department.
01
Log the ticket
Via our online portal, by email, or by phone — whatever suits your team.
02
Triage & prioritise
We classify each ticket by type and severity and route it to the right support level.
03
Resolve within SLA
Specialists investigate, resolve, and keep you updated against agreed response and resolution times.
04
Confirm & close
We validate the fix with you, document the resolution, and capture root cause for recurring issues.
05
Improve continuously
Monthly reporting highlights trends and the automation opportunities that reduce future ticket volume.
Ticket types & service levels
What each ticket type covers
Most application management services providers in Western Europe run onshore-only teams, so every ticket — from a simple user query to a complex freight-settlement defect — is billed at a premium German day rate. NAV IT routes every ticket to the right level at the right cost instead.
Onshore-only providers vs. the NAV IT blended model
| Ticket type | What it includes |
|---|---|
| Incident management | Break-fix support for errors, failures and disruptions to business-as-usual operations. |
| Service requests | Standard, pre-approved tasks such as user setup, minor configuration and data corrections. |
| Change requests | Enhancements, new configuration and small developments delivered under change control. |
| Problem management | Root-cause analysis and permanent fixes for recurring or high-impact issues. |
| Priority | Response time | Resolution target |
|---|---|---|
| P1 — Critical Operations down | 30 minutes | 4 hours |
| P2 — High Major impact | 1 hour | 8 hours |
| P3 — Medium Moderate impact | 4 hours | 2 business days |
| P4 — Low Minor / request | 1 business day | 5 business days |
Flexible, transparent commercial models
Application management services pricing that fits your landscape
Pay-per-ticket
Ideal for stable landscapes with variable demand. You pay only for what you use.
Ticket bundles
A pre-agreed monthly volume at a preferential per-ticket rate.
Hybrid AMS
A small retained onshore core plus offshore ticket capacity for peaks.
Choose 8×5 business-hours coverage, extended hours, or full follow-the-sun support. Every ticket is logged, tracked and reported, so you always have complete cost control and full visibility of where time is going.
More than support — accelerated by AI
Removing work before it becomes a ticket
Pluto-Chat
An AI assistant that answers user queries by pulling data from SAP, SharePoint and other repositories, deflecting routine tickets before they reach a consultant.
Pluto-Invoice
AI-driven invoicing and AP automation for error-free, efficient processing.
Pluto-Agreement
AI-based carrier agreement analysis that creates SAP TM freight-agreement master data directly from carrier Excel files.
Orion
AI-based gate-operations app for logistics-heavy sites.
Sky & SkyPlus
Driver app plus AI-based live tracking and delay notifications for control centres and dispatchers.
Hyperautomation
SAP Build Process Automation, UiPath and Power Automate to automate the repetitive tasks that clog support queues.
Getting started is simple
Four steps to steady state
Discovery call
We learn your landscape, pain points and volumes.
Transition & documentation
We structure a clear picture of your systems and processes — lasting transparency you can reuse for future projects.
Go live
SLAs agreed, channels opened, your team starts logging tickets.
Steady state & optimise
Continuous support, monthly reporting, and a shrinking ticket count as automation kicks in.
Frequently asked questions
What clients ask before signing
What are application management services for digital supply chains?
Application management services (AMS) for digital supply chains cover the ongoing support, maintenance and optimisation of the SAP systems that run transportation, warehousing and logistics network processes — such as SAP TM, EWM, Business Network for Logistics and BTP. NAV IT delivers this as ticket-based AMS, combining onshore specialists in Germany and the UK with an offshore delivery centre in India, for companies across Western Europe, North America and Australia.
Why should NAV IT take over our SAP AMS?
Your in-house experts stop firefighting support tickets and get their time back for high-value projects. Your costs become transparent and predictable — and, thanks to our offshore delivery, lower per ticket than an onshore-only provider. You also gain access to deep SAP digital-supply-chain and AI expertise on demand.
How do we report an issue?
You receive access to our ticket portal and can also raise tickets by email or phone. Every request is logged, assigned to the right specialist and trackable end to end.
Is an AMS contract worthwhile for a company our size?
SAP landscapes only grow more complex, and specialist skills are increasingly hard to keep in-house. A ticket-based AMS bundles that expertise and lets you call on it exactly when you need it — without the fixed cost of a permanent team.
How does the offshore team keep quality high while lowering cost?
Onshore leads own architecture, critical incidents and client relationships; our experienced India delivery centre handles volume and extended-hours coverage. Tickets are routed by complexity, so you get the right expertise at the right cost every time.
Which solutions do you cover?
SAP TM, EWM, BN4L / BN-SCC, BTP and Ariba, plus the surrounding Microsoft Power Platform and hyperautomation ecosystem — end to end.
Why do you focus only on SCM / digital supply chain modules?
Because focus is exactly what makes support great. We are specialists in SAP digital supply chain — not a generalist shop that covers every module at a surface level. That means our consultants have almost certainly seen your issue before, resolve it faster, and understand how the pieces of a logistics process fit together. It’s also why we can build our own supply-chain AI accelerators, and why our BTP, Microsoft Power Platform and hyperautomation expertise let us integrate cleanly with your wider landscape.
Can you reduce our ticket volume over time?
Yes. Root-cause fixes eliminate recurring issues, and our AI accelerators and automation deflect routine work — so your volume, and your cost, trend down.